A door company with a facilities background
We repair, install and maintain commercial doors across the Greater Toronto and Hamilton Area — and we document the work properly, because a repair nobody recorded is a repair you cannot show you made.
The door division of Kibog
Rated Door Services is the commercial door division of Kibog, a facility services company operating in Canada and the United States.
That background shapes how we work. Kibog’s business is looking after buildings across multiple sites, which means coordinating trades, tracking assets and producing documentation that a facilities team can actually use. The platform behind our inspection and repair reports was built for that, not bolted on afterwards.
Doors became a division of their own for a simple reason. They are the most neglected building component we encountered — every building has dozens, most have never been assessed, and almost nobody was documenting them.
What makes that worse is that the obligation is not new. A door in a fire separation must be inspected monthly under Article 2.2.3.4(4) of the Ontario Fire Code, and that is long-standing law rather than a recent change. Buildings have not been falling behind a new rule; they have been missing an old one, in many cases for years. The amendments that came into force on 1 January 2026 then added further duties — monthly operability checks on means-of-egress doors, 12-month tests on electromagnetic locks — that most buildings have not registered either.
What you can expect from us
- We quote before we start. You get the number first, and we stand by it. If we find something additional on site, we call before touching it.
- We document everything. Photographs of what we found and what we did, recorded against that specific door, so the history accumulates.
- We cite the article. When we tell you something is required, we tell you which provision of the Fire Code requires it, so you can read the wording yourself rather than taking ours for it. When we get something wrong, we correct it in public and say that we did.
- We tell you when not to spend. Some findings are code failures. Some are wear that will need attention in a year. Some are cosmetic, and we will say so in writing.
- We stay in one region. The GTHA only. A monthly obligation needs someone who can actually attend monthly.
- We do one trade. Doors and the hardware attached to them. Not a general maintenance outfit that also does doors.
What we will not do
Some requests we decline, and it is worth saying which.
Never at the cost of the rating
We will not make a fire door work by defeating what makes it a fire door. Removing a closer, disabling a latch or packing out a gap gets the door moving again and puts you straight into breach of Articles 2.2.3.2(1) and 2.2.3.3 — the duties to keep a closure operable and never to obstruct, block, wedge open or alter it.
If that is the only way to achieve what has been asked for, we will say so and explain the alternative. It is an uncomfortable conversation occasionally, and it is the right one.
Engineering discipline, trades experience
Our work combines an engineering background with hands-on contracting experience, including electrical. That combination turns out to matter more for doors than it might sound.
A door opening is a mechanical assembly with real tolerances — clearances measured in fractions, closing forces, latch throws. Increasingly it is an electrical assembly too: electric strikes, magnetic locks, door position switches, powered operators. Treating it as carpentry is how doors end up non-compliant while appearing to work perfectly.
The compliance side is, at heart, a documentation problem. Knowing what to check is one part of it; producing a record that is actually worth something when a fire prevention officer asks for it is the other. Most trades treat the second part as an afterthought. We built the business around it.
We are a small operation by design. That means you deal with the people who did the work, not an account manager relaying messages.
The GTHA, and only the GTHA
Toronto, Mississauga, Brampton, Vaughan, Markham, Oakville, Burlington and Hamilton.
We are often asked whether we go further. We do not, and it is a deliberate choice rather than a limitation. A door in a fire separation must be inspected monthly under Article 2.2.3.4(4) — twelve visits a year per building, every building, indefinitely. A company covering half the province cannot do that reliably, whatever its coverage map claims.
One corridor, served properly.
Tell us about the door
A photograph and a sentence is usually enough for us to tell you what is involved and roughly what it will cost.
Call 647-874-2352 or email info@RatedDoor.ca. Monday to Friday, 8am–5pm, with after-hours attendance by arrangement.