Greater Toronto & Hamilton Area

Request service

Tell us about the door and we will come back to you within one business day. If it is urgent, call and we will deal with it today.

Urgent? 647-874-2352

Tell us what you need

Service Request

We reply within one business day. Your details are used only to respond to this enquiry.

Before you send

Three things that speed this up

  • A photograph. A picture of the door and its hardware often lets us quote without attending, which means a faster answer and a lower cost. Email it to info@rateddoor.ca after sending the form.
  • How many doors. One door and forty doors are different conversations. A rough number is enough.
  • Whether it is urgent. A door that will not secure, or one blocking an exit route, gets moved up. Say so and we will treat it that way.

647-874-2352

Monday to Friday, 8am–5pm. After-hours attendance by arrangement.

What happens next

No call centre, no runaround

1

Someone reads it

Your request goes to a person who knows doors, not an automated queue. If we need more to scope it, we will ask.

2

You get a number

We quote before any work starts, and we stand by it. If we find something additional on site, we call before touching it.

3

We schedule around you

Most repairs are done in one visit. Occupied buildings can be scheduled outside tenant hours.

Managing a portfolio?

We can assess the whole thing at once

If you look after several buildings, a door-by-door approach gets expensive and nobody ends up with a clear picture.

We will walk the buildings, count and tag every opening, and come back with one scope covering the lot — condition, what needs doing now, and what can wait. From there it becomes a schedule rather than a series of emergencies.

Particularly worth doing if your buildings have fire separations, since the Ontario Fire Code now requires monthly inspection.

What the Code requires
Common questions

Before you send

How quickly will you reply?
Within one business day, usually sooner. If the door is a security or safety problem, call rather than wait — we will deal with it that day where we can.
Is the quote free?
Yes. We quote before any work starts and there is no charge for the quote. For a single door we can often price from a photograph and a description. For a portfolio we walk the site first, also at no cost.
Do you charge a call-out fee?
We will tell you the full cost, including any attendance charge, before we come. No surprises on the invoice.
Do you work with property management companies?
Yes, and it is a large part of what we do. We can work to your PO process, provide consolidated reporting across buildings, and schedule around tenants.
What areas do you cover?
The Greater Toronto and Hamilton Area — Toronto, Mississauga, Brampton, Vaughan, Markham, Oakville, Burlington and Hamilton. We keep to that corridor deliberately so we can actually attend when we say we will.